What to do in an emergency

We work hard to ensure that all maintenance requests are handled promptly and efficiently. To report any maintenance issues, please use our online reporting system Fixflo. You can easily report a problem by scanning the QR code on your boiler or hot water cylinder, or by visiting the following link: https://Michael Hardy.fixflo.com/issuereport/CreateIssue

If your maintenance issue is urgent and needs to be reported outside office hours, there is a video triage service available called Help meFix which passes your request to our out-of-hours contractor. Please make sure you are at the property and in an area with a stable internet connection or mobile phone signal.

If your property is managed directly by the landlord, or has an emergency procedure in place such as British Gas Homecare or Homeserve Emergency Response, please contact them directly.

Please note that if an out-of-hours request is made which is not classed as an emergency, any associated costs may be deducted from your deposit. Please also note that many suppliers close outside of office hours, which may make getting spare parts difficult. Our contractors will do their best to fix the issue, but a quick resolution may not always be possible.

If you experience a loss of power, gas or water at your property, please contact your utility supplier in the first instance who may be able to assist you.

Should you smell gas at the property and suspect a gas leak, please contact Transco on 0800 111 999 to report the leak.

In the unfortunate event that your property is broken into, you will need to register the crime with the police and obtain a crime reference number.

Please then ensure you contact your Property Manager at Michael Hardy to make them aware of the situation, either by phone or email providing them with full details of the incident and the crime reference number.

Should there be a need for the property to be made secure and your rental property is managed by the Letting team at Michael Hardy, please contact the out-of-hours service via the Fixflo maintenance reporting link: https://michaelhardy.fixflo.com/issuereport/CreateIssue.